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<span style="color:black"><img width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1035" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<img width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1034" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5Cz5osxlHKqGGJm8djNFBMDqWCvlZZIaSZ8X75CUYFEJeZEvdikr-Fxwriz8E9tcToGQTlXlosEANcZeJ0aCAljuibgiprNIfNfxQSm3fcMO7koopGo4028QuRjbETr4e-HUiHc2ycb4CtI6TLMRvhq6ok6J7enldA_3U7hSJ3zYs=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ=="><span style="color:#5E81CA;text-decoration:none"><img border="0" width="278" height="360" style="width:2.8958in;height:3.75in" id="_x0000_i1033" src="https://files.constantcontact.com/56724556701/741ab0c9-023f-436d-91c2-97bf304e914b.png"></span></a><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1031" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">WSSC Water is committed to making your water and sewer bills more affordable, especially now. The COVID-19 pandemic has impacted us all in unforeseen ways. Therefore,
our commitment is stronger than ever to assist our customers when they need it most.</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">Our Customer Service Advisors are available Monday – Friday, 7:30am – 7pm to customize a solution for you.
<b>Get started by calling 301-206-4001</b>. Se habla Español.</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">We have several affordability programs and payment options to help our customers. There are links to valuable information below to help you determine what option
works best for your situation. </span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#36495F"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CU8OPt8Q0JQTmMGm2W7ieMijhJ3dw1THSNMR8NuNN5reuNIqkw09qeBjypFblwbfrmZm_wX4ziQmBHahz3VqPgYt9i2sNzCSTfvwKrUf2CR7vNT_b-lWTeA==&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><b><span style="color:#3158AC;text-decoration:none">Bill
Adjustments</span></b></a></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#0070C0">: </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">Available to residential customers once every three years under
certain circumstances.</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#36495F"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CIereYWfPWUHwfDIU2NW42G6EyZoV5EvcDViU0GiXnPb46ycvu6AnVSb5T-e6xpgmOhA80QB-1qo3yBZVrTyX8abFnc5Om499aXPlDs7SIqg=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><b><span style="color:#3158AC;text-decoration:none">Flexible
Payment Plans</span></b></a></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#0070C0">:</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040"> Extended due dates and pay plans when customers have an unexpected
financial hardship.</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#36495F"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CrccdlEHcve0qbUgM9vnzZzLtEvGKxiSXSH0RkMUijqi7H3kqQn8Cc4Oa7oFho4kcsuYkMYrJpesEV8K-zSl7BY02wjlTxqYn07ck7_GSbQM=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><b><span style="color:#3158AC;text-decoration:none">The
Water Fund</span></b></a></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#0070C0">:</span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040"> </span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F">Allows
for multiple requests for assistance with water/sewer bills, up to $500 per year maximum.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#36495F"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CLaTV0fz2Ik12el9YNgBQnnpIBpwqHA-zkJ8vPg_89I18EayYZXjMM7cJNXEXd0HcOV-G_sTq1ri8XDPzlQokjDuYWDUJy1BLeQCBKMFHsKU=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><b><span style="color:#3158AC;text-decoration:none">Customer
Assistance Program (CAP)</span></b></a></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3158AC">:</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#0070C0">
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">Provides a credit for WSSC Water’s fixed fees of up to $28 per quarterly bill</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F">.<b>*</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#36495F"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CtJxi7zH60XTVNSdV_7mVCg4KDkQT2Tr5EyuepxLiedcC44WOW4eSIXpzNfj_tTW7mXvHkqrb0FgyO-jrxuz6cHeD9Sz0pp_ycIkvy_TXJlw=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><b><span style="color:#3158AC;text-decoration:none">Bay
Restoration Fund Exemption</span></b></a><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CtJxi7zH60XTVNSdV_7mVCg4KDkQT2Tr5EyuepxLiedcC44WOW4eSIXpzNfj_tTW7mXvHkqrb0FgyO-jrxuz6cHeD9Sz0pp_ycIkvy_TXJlw=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><span style="color:#3158AC;text-decoration:none">:</span></a></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040"> Waives
the state-mandated Bay Restoration Fund fee up to $15 per quarterly bill.</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo12">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#36495F"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CK4WyCGuIDvbifEi0pDShGCWdD3W1f7IKsVnMHIPOn3Lup0QGwDOkTdhojNnSa8xdXTjgxWllNjiZXBFTm3l0hj_wprvTlT9KxLrGlYWO00o=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><b><span style="color:#3158AC;text-decoration:none">PipeER</span></b></a><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CK4WyCGuIDvbifEi0pDShGCWdD3W1f7IKsVnMHIPOn3Lup0QGwDOkTdhojNnSa8xdXTjgxWllNjiZXBFTm3l0hj_wprvTlT9KxLrGlYWO00o=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><span style="color:#0070C0;text-decoration:none">:</span></a></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F">Provides
loans to finance the replacement of a water service line located on residential property that connects from WSSC Water’s service connection to the home.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#36495F"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CuHhthIchkWfh6KlIAC81ah0VuWXRX3rs0xZQba3T78x8B0ZEIcFeb1zYZoJKjgwZTb5Dq-fWvyHzK8WdEOEfAP3kNNHmnhp0hvl0qdLl9Pfmztx3P5pBpkWPXCyo8w12Fkz5bzIxbn58oyr37HTgwWwcyW4be6f3dnhoeP-nAKk_KBTJqDWSE8JbcH0QbpWtJuVM0QO-pGZqWKDP7PAOn8Fv2sXSOjgkl2_tzpXAf_U=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><b><span style="color:#3158AC;text-decoration:none">Owner
Authorization Form</span></b></a></span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3158AC"> | </span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CzQfNzbKKUYyYxhq0CVx-BRSvGl1kA4H09bZLFBW5Zo_s8cuZEC2jGqgaFWMQiV2x-LEroc-qncFWR9Krh88NUGWmhBYOax_Mo_9qArWL6XqjMdjzZPCelkXTp5IemkzcqygQYrWaoKuElhjudgc3ke0gvb2DwVgwsPTlKeQof0lIN8XWC76a55pKpQTrYGvep97bT00hBkVppr7FrCdFd1RL4V9-JmbkRaBg0YyoWskoLSaSEyE9gyNCGzVSNquaQg-AcBtRXv0=&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><b><span style="color:#3158AC;text-decoration:none">Owner
Authorization Form</span></b></a></span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3158AC"> (Espanol)</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#0070C0">:<b>
</b></span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">Tenant-occupied properties require the owner's written authorization to establish a pay plan.</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#36495F">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">*</span></i></b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">To receive the CAP credit, customers must be enrolled in Maryland’s
Office of Home Energy Programs (OHEP). </span></i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><a href="http://r20.rs6.net/tn.jsp?f=001Ym34AF1SkWHVer_FZpVPAALDnzOsBQ-2IMiqiLyCAW3AT1w1oMWLfMCCYrowFB5CdiXVr4sTOvsPc8TmNfd0gYx7MmHLNd19ohubqLKfyBTqH0ap8Uu9R2yEKxYMv2WDpUhJhBBVBDGHZlZbaMEZYB_rEZdwQkUjgqSW941o9ISil5l7wBhpEgfTN235QHHk&c=GFWwbqmUyWVKfISao0vAsp_ui8L4DMtjJkxZQ-edukilihgm_E6zIQ==&ch=4X6kRdDazUeGnh6qM3PYBKU2rv-4SZ--YyEVYRhY-c2rwRxgOh_sTQ==" target="_blank"><b><i><span style="font-size:12.0pt;color:#3158AC;text-decoration:none">Visit
online</span></i></b></a></span><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#467EF6">
</span></i><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">or call 800-332-6347.</span></i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F">
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">Please share this information. If you do not need support at this time, you may know someone who does. Additional information is available at
</span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3158AC"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2f%2f%2fwsscwater.com%2fassistance&c=E,1,EzjdeHG1ZPb7JH0JggMgnh6dpjDTTbDrsNRPbsRySjl7LeH8abZlZn2JuS3l4MiNHNF-4QbgUwq1MEwQvbaW1tKRMirRCzo27GycSzEwdzDIT_uw7w,,&typo=1">//wsscwater.com/assistance</a></span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F">
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">We are
</span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#142345">Here to Help</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#142345">!</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#404040">
Stay safe and be well.</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F">
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<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#36495F">WSSC Water is the proud provider of safe, seamless and satisfying water services, making
</span></i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#36495F"></span></i><i><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#36495F">the essential possible every
day for our neighbors in Montgomery and Prince George’s counties. </span></i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#36495F">We work to deliver our best because it’s what our customers expect and deserve.</span></i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#36495F"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span class="footer-column"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#5D5D5D">WSSC Water</span></span><span class="footer-mobile-hidden"><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#5D5D5D">
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