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<DIV><STRONG><FONT face="Kabel Bk BT" size=3>My uncle (who recently passed away)
was a resident of Crescent Cities for a few months before he died.
Although his care was very good (I loved all the nurses on the 3rd floor), I had
a huge problem with one of the administration. My uncle was wrongly placed
in a private room after a hospitalization (not my choice). When I was made
aware of the extra charge (after Medicare ran out), I asked why he had been kept
in a private room, since he was basically catatonic and I wasn't in need of him
being kept private either. The billing department (Elaine) was very
helpful, suggesting that I talk to the supervisor Rick Kincaid to see if they
would give me a break in the price (which was about $2000.00) He was as
cold and unfeeling as any human could be and basically told me that it wasn't
his problem that my uncle was left in a private room for so long. He knew
it wasn't my fault, but was very cold and callous to me. I ended up paying
over 10,000 dollars for 1 1/2 months of his care.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face="Kabel Bk BT" size=3>Incidentally, they moved him to a
double room 3 days before he died...and then charged me a higher rate because
their rates increased the month he moved.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face="Kabel Bk BT" size=3>I would not recommend this place if
you are a self pay patient....the care is wonderful, but they over charge and
they have no sympathy for anyones ability to pay.</FONT></STRONG></DIV>
<DIV>Carol DePrato</DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=medicinewoman56@comcast.net
href="mailto:medicinewoman56@comcast.net">Susan Lewis</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=towntalk@riverdale-park.org
href="mailto:towntalk@riverdale-park.org">towntalk@riverdale-park.org</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, April 30, 2007 6:28
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [RP TownTalk] Crescent
Cities</DIV>
<DIV><BR></DIV>
<P><SPAN class=921092222-30042007>Hi there!</SPAN></P>
<P><SPAN class=921092222-30042007>I read the inquiry about Crescent
Cities for a short term stay. I would highly recommend it. Not
knowing the circumstances or the need, it is hard to give a specific
answer. I am not only a Riverdale resident, but I am the the new
Director the the Assisted Living there. I know that we have respite
capabilities, and the other parts of the Center have short term PT rehab,
short term sub-acute stay and several long term stay units. There is a
new Administrator, a new Director of Nurses and me! My recommendation is
for you to call the Center at 301-699-2000 and schedule a tour. That
will give you the best feel for the place. Stop into Assisted Living and
say hi while you're there! It's a difficult time, but with a little care
and planning, and a friend on the inside, I'm sure you'll make the right
decision.</SPAN></P>
<DIV>Sue<SPAN class=921092222-30042007> Lewis</SPAN></DIV>
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