<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Please see below.</div><blockquote type="cite"><div class="WordSection1"><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""><br><b>Subject:</b> WSSC Takes Additional Steps to Address Customer Billing Concerns<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
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</v:shape><![endif]--><!--[if !vml]--><span style="mso-ignore:vglayout;position:relative;z-index:251657726"><span style="position:absolute;left:455px;top:-16px;width:276px;height:96px"><image002.jpg></span></span><!--[endif]--><span style="font-size:12.0pt;font-family:"Georgia","serif";color:#000099"><o:p></o:p></span></p><p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p><p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p><p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#336699"><o:p> </o:p></span></b></p><p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#1E5FA9"><o:p> </o:p></span></b></p><p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#1E5FA9">WSSC Takes Additional Steps to Address <o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#1E5FA9">Customer Billing Concerns<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="font-family:"Arial","sans-serif";color:#FF6600">Meter Readings Seven Days a Week and Payment Arrangements Available </span></i></b><b><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#1E5FA9"><o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#FF6600"><o:p> </o:p></span></i></b></p><p class="MsoNormal" align="center" style="text-align:center"><b><i><span style="font-family:"Arial","sans-serif";color:#FF6600"><o:p> </o:p></span></i></b></p><p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Contact: <o:p></o:p></span></b></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Lyn Riggins<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">301-206-8100<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><a href="mailto:lriggin@wsscwater.com">lriggin@wsscwater.com</a><b><o:p></o:p></b></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Laurel, MD- March 13, 2014 </span></b><span style="font-family:"Arial","sans-serif"">– In response to a longer billing cycle and higher than usual bills for some customers, WSSC is making immediate operational changes including increased meter readings and payment options for customers.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-family:"Arial","sans-serif"">Specifically, WSSC is:<o:p></o:p></span></b></p><p class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.75in;mso-add-space:auto;text-indent:-.5in;line-height:115%;mso-list:l0 level1 lfo2"><!--[if !supportLists]--><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman""> </span></span><!--[endif]--><b><span style="font-family:"Arial","sans-serif"">Reading meters seven days a week, including evenings<o:p></o:p></span></b></p><p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.75in;mso-add-space:auto;text-indent:-.5in;line-height:115%;mso-list:l0 level1 lfo2"><!--[if !supportLists]--><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman""> </span></span><!--[endif]--><b><span style="font-family:"Arial","sans-serif"">Extending the bill payment “deadline” by a month for customers who make the request and demonstrate a need<o:p></o:p></span></b></p><p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.75in;mso-add-space:auto;text-indent:-.5in;line-height:115%;mso-list:l0 level1 lfo2"><!--[if !supportLists]--><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman""> </span></span><!--[endif]--><b><span style="font-family:"Arial","sans-serif"">Providing a billing arrangement for those with higher than normal bills <o:p></o:p></span></b></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">These changes should assist customers who have experienced a bill increase up to 30% compared to the bill they received for the same period last winter because of a longer billing cycle. The extended billing cycle is due to a delay in meter reading in January, February, and early March when we experienced challenging weather. Some customers could also see an increase in their usage compared with their bill from last winter. School and business closings caused children and parents who would normally have been at work and school to be at home, likely increasing their residential water consumption.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Customers should take a few minutes to look at their billing cycle and understand the number of days being billed. That information is located in the upper right portion of the bill. The average daily consumption (ADC) information is located in the upper left portion of the bill.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Extremely high consumption at any time could be the result of a leak. WSSC recommends checking your toilets for leaks twice a year. Follow the simple steps in this <a href="https://www.youtube.com/watch?v=xj2rW0_titE">leak detection video</a> to find out if you have a toilet leak.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">If you think you have a leak, or if you still have questions about your bill after carefully reading it or need to make payment arrangements, please call our Customer Relations staff at 301-206-4001. Agents are available Monday through Friday from 7:30 a.m. to 7:00 p.m. and the automated system is available 24/7.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial","sans-serif""># # #<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal"><i><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Established in 1918, today the Washington Suburban Sanitary Commission is among the largest water and wastewater utilities in the nation, with a network of nearly 5,600 miles of freshwater pipeline and more than 5,400 miles of sewer pipeline. Serving 1.8 million residents in Prince George’s and Montgomery counties, WSSC drinking water has always met or exceeded federal standards.<o:p></o:p></span></i></p><p class="MsoNormal"><i><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></i></p><p class="MsoNormal" align="center" style="text-align:center"><a href="http://wsscwater.com/" title="http://wsscwater.com/"><span style="font-family:"Arial","sans-serif";color:windowtext;text-decoration:none"><image003.jpg></span></a><a href="http://facebook.com/wsscwater" title="http://facebook.com/wsscwater"><span style="font-family:"Arial","sans-serif";color:windowtext;text-decoration:none"><image004.gif></span></a> <a href="http://twitter.com/wsscwaternews" title="http://twitter.com/wsscwaternews"><span style="font-family:"Arial","sans-serif";color:windowtext;text-decoration:none"><image005.gif></span></a> <a href="http://youtube.com/user/wsscvideos" title="http://youtube.com/user/wsscvideos"><span style="font-family:"Arial","sans-serif";color:windowtext;text-decoration:none"><image006.gif></span></a><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia","serif";color:#000099"><o:p> </o:p></span></p><p class="MsoNormal"><b><i><span style="font-family:"Lucida Fax","serif";color:navy"><o:p> </o:p></span></i></b></p><p class="MsoNormal"><b><i><span style="font-family:"Lucida Fax","serif";color:navy"><o:p> </o:p></span></i></b></p><p class="MsoNormal"><b><i><span style="font-family:"Lucida Fax","serif";color:navy">Lyn Riggins</span></i></b><span style="color:#000099"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-family:"Lucida Fax","serif";color:green">Producer/Writer<o:p></o:p></span></b></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Fax","serif";color:navy">Washington Suburban Sanitary Commission (WSSC)</span><span style="font-family:"Times New Roman","serif";color:#000099"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Fax","serif";color:#0000A0">14501 Sweitzer Lane</span><span style="color:#000099"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Fax","serif";color:navy">Laurel, MD 20707</span><span style="color:#000099"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Lucida Fax","serif";color:green">(o) 301-206-8185</span></b><span style="color:#000099"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Lucida Fax","serif";color:green">(c) 301-646-3517</span></b><span style="color:#000099"><o:p></o:p></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Lucida Fax","serif";color:green">(f) 301-206-8186</span></b><span style="color:#000099"><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Fax","serif";color:navy"><a href="mailto:lriggin@wsscwater.com"><span style="color:#0000A0">lriggin@wsscwater.com</span></a></span><span style="color:#000099"><o:p></o:p></span></p><p class="MsoNormal"><span style="color:#000099"> <o:p></o:p></span></p><p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Georgia","serif";color:green">Established in 1918, today WSSC is among the largest water and wastewater utilities in the nation, with a network of nearly 5,600 miles of fresh water pipeline and more than 5,400 miles of sewer pipeline. Serving 1.8 million residents in Prince George’s and Montgomery counties, WSSC drinking water has always met or exceeded federal standards.<o:p></o:p></span></i></p><p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Georgia","serif";color:green"><o:p> </o:p></span></i></p><p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Georgia","serif";color:green"><o:p> </o:p></span></i></p><p class="MsoNormal"><span style="color:#000099"> </span><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:#000099"><o:p></o:p></span></p><p class="MsoNormal"><span style="color:#000099"> <o:p></o:p></span></p><p class="MsoNormal"><o:p> </o:p></p></div>
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