While I'm very willing to satisfy Bob's curiosity, I sincerely hope anyone who's trash is not picked up is first and foremost contacting Public Works and or your council-member or myself so that we know of ALL service failures. Based on the information I have, service has markedly improved over the last year as we made Bates aware last summer that we were seriously considering moving to another vender. <div>
<br></div><div>Vern<br><br>On Friday, May 16, 2014, bob smith <<a href="mailto:sfmc68@verizon.net">sfmc68@verizon.net</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<font size="+1">Happy weekend - I am just curious about how many
folks and how often Bates misses your trash pickup. A serious
majority of the time, I have my trash out before 5 AM, and some
times around 7PM the night before, and my trash is picked up
during the time I am out of the house.<br>
Very seldom do they miss snagging the trash by 5PM. The teams
always seem to do a superb job so that the Missed My Trash
episodes seem to stick out, in my case, maybe 3 to 5 times since
Bates has had the contract, not a statistically significant count!<br>
<br>
Now, I understand, we all have varying loads of stuff to go - and
that can fill up a truck on a route, and Bates has to dump,
putting them behind on our perceived schedule.<br>
<br>
BUT - I keep hearing some folks have a consistent Monday trash
miss, getting it out on time, and still not picked up. Is this a
common problem? Is there something about where the containers are
visible or something (ahem, I know I miss stuff right in front of
me when I look for it!)?<br>
<br>
So, just asking.<br>
thanks<br>
bob<br>
5001 riverdale road<br>
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</blockquote></div><br><br>-- <br>Vernon Archer, Mayor<br>Town of Riverdale Park, Maryland<br>