<div dir="ltr"><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif;font-size:small">I just saw this message on the HOPE listserv from local plumber Fred Werth, and found it interesting (especially in light of the fact that I received the referenced letter from HomeServe in the mail last week, and was considering purchasing the warranty). </div><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif;font-size:small">We had to replace the water line from our house to our meter (at the curb) a few years ago - it was CRAZY expensive. Now my neighbors across the street are having to do it as well. </div><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif;font-size:small">-Sarah</div><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif;font-size:small"><br></div><div class="gmail_default" style=""><span style="font-family:arial,sans-serif;font-size:13.6px">1. HomeServe letter</span><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">    Posted by: "Fred Werth" </span><a href="mailto:mystical.plumber@comcast.net" style="font-family:arial,sans-serif;font-size:13.6px">mystical.plumber@comcast.net</a><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">    Date: Mon Dec 12, 2016 3:09 pm ((PST))</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">I am sending this to you because I wrote this to my list serve in University Park because a person I know was confused about the letter she received in a WSSC envelope and the letter heading had WSSC on the letter heading.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">The letter proceeded to speak about HomeServe warranty service and the costs.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">Most of my work as a plumber is not what HomeServe is in business for.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">Since I sent this out a person suggested that UP start our own fund the community could pay into. We have 980 house so when you take the amount HomeServe wants per year we could run the program.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">Hope this helps.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">Warmly, Fred Werth</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">On Sun, Dec 11, 2016 at 2:54 PM, Fred Werth <</span><a href="mailto:mystical.plumber@comcast.net" style="font-family:arial,sans-serif;font-size:13.6px">mystical.plumber@comcast.net</a><span style="font-family:arial,sans-serif;font-size:13.6px"> <mailto:</span><a href="mailto:mystical.plumber@comcast.net" style="font-family:arial,sans-serif;font-size:13.6px">mystical.plumber@<wbr>comcast.net</a><span style="font-family:arial,sans-serif;font-size:13.6px">> > wrote:</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">HomeServe warranty states that they can repair the water or sewer line 10 times before they must replace it. This does not include landscaping such as grass seed. They only must do the backfilling of hole or ditch if replaced.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">I was told by a rep. of WSSC that the reason they did this was WSSC was not liked by the rate payers and that this would be setting up a fund for less fortunate individuals to be able to use the money for the repairs or replacement. The fund would cap out at $300,000. Depending on how many households signup.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">We in the associations have many questions.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">Such as</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><ul style=""><li style="font-family:"trebuchet ms",sans-serif;font-size:small">Who administers the fund and makes decisions as to who can use it?</li><li>What happens to this money if WSSC terminates HomeServe contract?</li><li>Why did WSSC not put this out to bid since there are many warranty companies?</li><li>Why does HomeServe use WSSC logo’s for their letters? Misleading as to most individuals think WSSC is running the program.</li><li>What is the quality control? We know that any work done by them must have a WSSC permit and inspection.</li><li>My expectation of their work and I mean HomeServe subcontractors is only the minimum plus looking to charge for anything else as extras.<br></li></ul><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">This is only a few of the questions we have for them.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">WSSC Master Plumbers Association with DC Master Plumbers Association have a meeting with WSSC and HomeServe the 19th at WSSC.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">Please contact your council members and ask them if they are going to it.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">At present Marc Elrich at large council member from Montgomery County has agreed to be there.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">I am on the board of both associations and will be at the meeting with WSSC and HomeServe.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">After the meeting I will update on the list serve.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">I hope this is helpful. Please read the fine print and do the research worldwide as to this company.</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><span style="font-family:arial,sans-serif;font-size:13.6px">Warmly, Fred Werth</span><br style="font-family:arial,sans-serif;font-size:13.6px"><br style="font-family:arial,sans-serif;font-size:13.6px"><br></div><div><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table border="0" cellspacing="0" cellpadding="0" width="410" style="font-size:13.6px;width:5.7in;border-collapse:collapse;background-image:initial;background-position:initial;background-repeat:initial"><tbody><tr style="height:26.5pt"><td width="96" style="width:95.55pt;padding:0in 5.4pt;height:26.5pt"><p><img src="https://docs.google.com/uc?export=download&id=0B_WsXUJf7Td7clpWbmhXemRkRVk&revid=0B_WsXUJf7Td7bU5DYW9aaDBWaTJWdGI0bUx6SnFYeFFxRG1RPQ"><br></p></td><td width="315" style="width:314.85pt;padding:0in 5.4pt;height:26.5pt"><p><span style="font-size:10pt;font-family:georgia;color:rgb(69,129,142)">Sarah Wayland, Ph.D. | <a href="http://www.guidingexceptionalparents.com/" target="_blank"><span style="color:blue">www.GuidingExceptionalParents.com</span></a><br>Supporting students with learning differences & their families</span></p></td></tr></tbody></table><p style="font-size:13.6px;background-image:initial;background-repeat:initial"><b style="font-size:small"><span style="font-family:georgia;color:rgb(69,129,142)">Raising a Challenging Child?</span></b><i style="font-size:small"><span style="font-family:georgia;color:rgb(69,129,142)"> </span></i><br><i style="font-size:13.6px"><span style="font-size:9pt;font-family:georgia"><a href="http://guidingexceptionalparents.com/Presentations.html#OxygenMask" target="_blank"><font color="#45818e">First Put On Your Own Oxygen Mask</font></a><font color="#674ea7">: Parent self-care classes</font></span></i><font color="#674ea7" face="Georgia" style="font-size:13.6px"><span style="font-size:12px"><i> starting January 11th.</i></span></font><span style="font-family:arial;font-size:9pt">  </span><br><i style="font-size:13.6px"><span style="font-size:9pt;font-family:georgia"><a href="http://www.parentchildjourney.com/journey/" target="_blank"><font color="#45818e">Parent Child Journey</font></a><font color="#674ea7">: Parenting classes</font></span></i><font color="#674ea7" face="Georgia" style="font-size:13.6px"><span style="font-size:12px"><i> starting March 2nd. </i></span></font><span style="font-family:arial;font-size:9pt"> </span><br></p><p style="font-size:13.6px;background-image:initial;background-repeat:initial"><span style="font-size:10pt;font-family:arial"></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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