[RP TownTalk] Fwd: WSSC Takes Additional Steps to Address Customer Billing Concerns

[Dannielle Glaros]

Please see below.
> 
> Subject: WSSC Takes Additional Steps to Address Customer Billing Concerns
>  
> <image002.jpg>
>  
>  
>  
>  
> WSSC Takes Additional Steps to Address
> Customer Billing Concerns
> Meter Readings Seven Days a Week and Payment Arrangements Available
>  
>  
> Contact:
> Lyn Riggins
> 301-206-8100
> lriggin at wsscwater.com
>  
> Laurel, MD- March 13, 2014 – In response to a longer billing cycle and higher than usual bills for some customers, WSSC is making immediate operational changes including increased meter readings and payment options for customers.
>  
> Specifically, WSSC is:
> •                    Reading meters seven days a week, including evenings
> 
> •                    Extending the bill payment “deadline” by a month for customers who make the request and demonstrate a need
> 
> •                    Providing a billing arrangement for those with higher than normal bills
> 
> These changes should assist customers who have experienced a bill increase up to 30% compared to the bill they received for the same period last winter because of a longer billing cycle. The extended billing cycle is due to a delay in meter reading in January, February, and early March when we experienced challenging weather. Some customers could also see an increase in their usage compared with their bill from last winter. School and business closings caused children and parents who would normally have been at work and school to be at home, likely increasing their residential water consumption.
>  
> Customers should take a few minutes to look at their billing cycle and understand the number of days being billed. That information is located in the upper right portion of the bill. The average daily consumption (ADC) information is located in the upper left portion of the bill.
>  
> Extremely high consumption at any time could be the result of a leak. WSSC recommends checking your toilets for leaks twice a year. Follow the simple steps in this leak detection video to find out if you have a toilet leak.
>  
> If you think you have a leak, or if you still have questions about your bill after carefully reading it or need to make payment arrangements, please call our Customer Relations staff at 301-206-4001. Agents are available Monday through Friday from 7:30 a.m. to 7:00 p.m. and the automated system is available 24/7.
>  
> #  #  #
>  
> Established in 1918, today the Washington Suburban Sanitary Commission is among the largest water and wastewater utilities in the nation, with a network of nearly 5,600 miles of freshwater pipeline and more than 5,400 miles of sewer pipeline. Serving 1.8 million residents in Prince George’s and Montgomery counties, WSSC drinking water has always met or exceeded federal standards.
>  
> <image003.jpg><image004.gif> <image005.gif> <image006.gif>
>  
>  
>  
> Lyn Riggins
> Producer/Writer
> Washington Suburban Sanitary Commission (WSSC)
> 14501 Sweitzer Lane
> Laurel, MD 20707
> (o) 301-206-8185
> (c) 301-646-3517
> (f) 301-206-8186
> lriggin at wsscwater.com
>  
> Established in 1918, today WSSC is among the largest water and wastewater utilities in the nation, with a network of nearly 5,600 miles of fresh water pipeline and more than 5,400 miles of sewer pipeline. Serving 1.8 million residents in Prince George’s and Montgomery counties, WSSC drinking water has always met or exceeded federal standards.
>  
>  
>  
>   
>  
> This E-mail and any of its attachments may contain Prince George’s County Government or Prince George's County 7th Judicial Circuit Court proprietary information or Protected Health Information, which is privileged and confidential. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited by federal law and may expose you to civil and/or criminal penalties. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://riverdale-park.org/pipermail/towntalk/attachments/20140313/59383e46/attachment.html>