[RP TownTalk] HomeServe Warranty from WSSC

Wed Dec 14 18:16:31 UTC 2016

Is anyone planning on buying the coverage offered?

On Tue, Dec 13, 2016 at 9:46 AM, bob smith <sfmc68 at verizon.net> wrote:

> Thank you Sarah.
> Excellent timing and excellent information for us to consider.
>
> We received the same letter with the WSSC logo on the envelope.
> It seemed very similar to the multiple letters from some company
> offering to cover the cost of replacement of the water line. Yes, ours
> too had to be replaced some years back.
>
> All of the letters have spurred the kinds of questions that your note
> covers so well, the concerns, the unprovided information, and trying to
> figure out why WSSC sent out such a note.
>
> Again, Thank you!
> bob smith
>
> On 12/13/16 9:04 AM, Sarah Wayland wrote:
> > I just saw this message on the HOPE listserv from local plumber Fred
> > Werth, and found it interesting (especially in light of the fact that I
> > received the referenced letter from HomeServe in the mail last week, and
> > was considering purchasing the warranty).
> >
> > We had to replace the water line from our house to our meter (at the
> > curb) a few years ago - it was CRAZY expensive. Now my neighbors across
> > the street are having to do it as well.
> >
> > -Sarah
> >
> > 1. HomeServe letter
> >     Posted by: "Fred Werth" mystical.plumber at comcast.net
> > <mailto:mystical.plumber at comcast.net>
> >     Date: Mon Dec 12, 2016 3:09 pm ((PST))
> >
> >
> >
> > I am sending this to you because I wrote this to my list serve in
> > University Park because a person I know was confused about the letter
> > she received in a WSSC envelope and the letter heading had WSSC on the
> > letter heading.
> >
> > The letter proceeded to speak about HomeServe warranty service and the
> > costs.
> >
> > Most of my work as a plumber is not what HomeServe is in business for.
> >
> > Since I sent this out a person suggested that UP start our own fund the
> > community could pay into. We have 980 house so when you take the amount
> > HomeServe wants per year we could run the program.
> >
> > Hope this helps.
> >
> > Warmly, Fred Werth
> >
> >
> >
> > On Sun, Dec 11, 2016 at 2:54 PM, Fred Werth
> > <mystical.plumber at comcast.net
> > <mailto:mystical.plumber at comcast.net> <mailto:mystical.plumber@
> comcast.net
> > <mailto:mystical.plumber at comcast.net>> > wrote:
> >
> > HomeServe warranty states that they can repair the water or sewer line
> > 10 times before they must replace it. This does not include landscaping
> > such as grass seed. They only must do the backfilling of hole or ditch
> > if replaced.
> >
> > I was told by a rep. of WSSC that the reason they did this was WSSC was
> > not liked by the rate payers and that this would be setting up a fund
> > for less fortunate individuals to be able to use the money for the
> > repairs or replacement. The fund would cap out at $300,000. Depending on
> > how many households signup.
> >
> > We in the associations have many questions.
> >
> > Such as
> >
> >   * Who administers the fund and makes decisions as to who can use it?
> >   * What happens to this money if WSSC terminates HomeServe contract?
> >   * Why did WSSC not put this out to bid since there are many warranty
> >     companies?
> >   * Why does HomeServe use WSSC logo’s for their letters? Misleading as
> >     to most individuals think WSSC is running the program.
> >   * What is the quality control? We know that any work done by them must
> >     have a WSSC permit and inspection.
> >   * My expectation of their work and I mean HomeServe subcontractors is
> >     only the minimum plus looking to charge for anything else as extras.
> >
> >
> > This is only a few of the questions we have for them.
> >
> > WSSC Master Plumbers Association with DC Master Plumbers Association
> > have a meeting with WSSC and HomeServe the 19th at WSSC.
> >
> > Please contact your council members and ask them if they are going to it.
> >
> > At present Marc Elrich at large council member from Montgomery County
> > has agreed to be there.
> >
> > I am on the board of both associations and will be at the meeting with
> > WSSC and HomeServe.
> >
> > After the meeting I will update on the list serve.
> >
> > I hope this is helpful. Please read the fine print and do the research
> > worldwide as to this company.
> >
> > Warmly, Fred Werth
> >
> >
> >
> >
> >
> > Sarah Wayland, Ph.D. | www.GuidingExceptionalParents.com
> > <http://www.guidingexceptionalparents.com/>
> > Supporting students with learning differences & their families
> >
> > *Raising a Challenging Child?*/ /
> > /First Put On Your Own Oxygen Mask
> > <http://guidingexceptionalparents.com/Presentations.html#OxygenMask>:
> > Parent self-care classes// starting January 11th./
> > /Parent Child Journey <http://www.parentchildjourney.com/journey/>:
> > Parenting classes// starting March 2nd. /
> >
> >
> >
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