[RP TownTalk] Crescent Cities

[CAROL DE PRATO]

BlankMy uncle (who recently passed away) was a resident of Crescent Cities for a few months before he died.  Although his care was very good (I loved all the nurses on the 3rd floor), I had a huge problem with one of the administration.  My uncle was wrongly placed in a private room after a hospitalization (not my choice).  When I was made aware of the extra charge (after Medicare ran out), I asked why he had been kept in a private room, since he was basically catatonic and I wasn't in need of him being kept private either.  The billing department (Elaine) was very helpful, suggesting that I talk to the supervisor Rick Kincaid to see if they would give me a break in the price (which was about $2000.00)  He was as cold and unfeeling as any human could be and basically told me that it wasn't his problem that my uncle was left in a private room for so long.  He knew it wasn't my fault, but was very cold and callous to me.  I ended up paying over 10,000 dollars for 1 1/2 months of his care.
Incidentally, they moved him to a double room 3 days before he died...and then charged me a higher rate because their rates increased the month he moved.
I would not recommend this place if you are a self pay patient....the care is wonderful, but they over charge and they have no sympathy for anyones ability to pay.
Carol DePrato
  ----- Original Message ----- 
  From: Susan Lewis 
  To: towntalk at riverdale-park.org 
  Sent: Monday, April 30, 2007 6:28 PM
  Subject: [RP TownTalk] Crescent Cities


  Hi there!

  I read  the inquiry about Crescent Cities for a short term stay.  I would highly recommend it.  Not knowing the circumstances or the need, it is hard to give a specific answer.  I am not only a Riverdale resident, but I am the the new Director the the Assisted Living there.  I know that we have respite capabilities, and the other parts of the Center have short term PT rehab, short term sub-acute stay and several long term stay units.  There is a new Administrator, a new Director of Nurses and me!  My recommendation is for you to call the Center at 301-699-2000 and schedule a tour.  That will give you the best feel for the place.  Stop into Assisted Living and say hi while you're there!  It's a difficult time, but with a little care and planning, and a friend on the inside, I'm sure you'll make the right decision.

  Sue Lewis






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