[RP TownTalk] Crescent Cities

Tue May 1 10:41:10 UTC 2007

I'm so sorry to hear about your loss and about the way you were treated.
Rick is no longer there.  He was an interim administrator, in place until
they could find a permanent one.  While he is good at keeping facilities
from falling apart, he is not proactive about much of anything.  It's in the
nature of being interim, I suppose.  The new administrator, Bret Stine, is
wonderful.  He brings a lot of experience and compassion to the place. I'm
glad to hear that you were happy with the nursing care.  I will pass that on
to the new DON.  I'm sure she'll be happy to let the floor staff know.
Please don't give up on CCC - with a new skipper at the helm, I think that
you will see a lot of changes. Keep in touch.

Sue
  _____  

From: CAROL DE PRATO [mailto:tazimax at verizon.net] 
Sent: Tuesday, May 01, 2007 8:16 PM
To: medicinewoman56 at comcast.net; 
Subject: Re: [RP TownTalk] Crescent Cities

My uncle (who recently passed away) was a resident of Crescent Cities for a
few months before he died.  Although his care was very good (I loved all the
nurses on the 3rd floor), I had a huge problem with one of the
administration.  My uncle was wrongly placed in a private room after a
hospitalization (not my choice).  When I was made aware of the extra charge
(after Medicare ran out), I asked why he had been kept in a private room,
since he was basically catatonic and I wasn't in need of him being kept
private either.  The billing department (Elaine) was very helpful,
suggesting that I talk to the supervisor Rick Kincaid to see if they would
give me a break in the price (which was about $2000.00)  He was as cold and
unfeeling as any human could be and basically told me that it wasn't his
problem that my uncle was left in a private room for so long.  He knew it
wasn't my fault, but was very cold and callous to me.  I ended up paying
over 10,000 dollars for 1 1/2 months of his care.
Incidentally, they moved him to a double room 3 days before he died...and
then charged me a higher rate because their rates increased the month he
moved.
I would not recommend this place if you are a self pay patient....the care
is wonderful, but they over charge and they have no sympathy for anyones
ability to pay.
Carol DePrato

----- Original Message ----- 
From: Susan Lewis <mailto:medicinewoman56 at comcast.net>  
To: towntalk at riverdale-park.org 
Sent: Monday, April 30, 2007 6:28 PM
Subject: [RP TownTalk] Crescent Cities

Hi there!

I read  the inquiry about Crescent Cities for a short term stay.  I would
highly recommend it.  Not knowing the circumstances or the need, it is hard
to give a specific answer.  I am not only a Riverdale resident, but I am the
the new Director the the Assisted Living there.  I know that we have respite
capabilities, and the other parts of the Center have short term PT rehab,
short term sub-acute stay and several long term stay units.  There is a new
Administrator, a new Director of Nurses and me!  My recommendation is for
you to call the Center at 301-699-2000 and schedule a tour.  That will give
you the best feel for the place.  Stop into Assisted Living and say hi while
you're there!  It's a difficult time, but with a little care and planning,
and a friend on the inside, I'm sure you'll make the right decision.

Sue Lewis

  _____  

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