[RP TownTalk] WSSC Water Line with Homeserve

[Andrew Salgadoe]

Thanks Sarah

Sent from Yahoo Mail on Android 
 
  On Wed, Dec 28, 2016 at 13:21, Sarah Wayland<sarah.wayland at gmail.com> wrote:   Hi Andrew, 
I posted a letter to TownTalk about this a few weeks back. I'm reposting below so you don't have to dig through the archives to find it...
I don't have any more updates from Fred Werth, but did see this Better Business Bureau listing: https://www.bbb.org/connecticut/business-reviews/water-and-sewer-line-protection/homeserve-usa-corp-in-norwalk-ct-87067998, listing an A+ rating, but then the reviews are 76% negative.... 
I'm not planning to purchase the coverage, but we did just have to replace our line a few years ago, so I don't think we would benefit from coverage.  
-Sarah
--- Earlier message ---
I just saw this message on the HOPE listserv from local plumber Fred Werth, and found it interesting (especially in light of the fact that I received the referenced letter from HomeServe in the mail last week, and was considering purchasing the warranty). 
We had to replace the water line from our house to our meter (at the curb) a few years ago - it was CRAZY expensive. Now my neighbors across the street are having to do it as well. 
-Sarah
1. HomeServe letter
    Posted by: "Fred Werth" mystical.plumber at comcas t.net
    Date: Mon Dec 12, 2016 3:09 pm ((PST))



I am sending this to you because I wrote this to my list serve in University Park because a person I know was confused about the letter she received in a WSSC envelope and the letter heading had WSSC on the letter heading.

The letter proceeded to speak about HomeServe warranty service and the costs.

Most of my work as a plumber is not what HomeServe is in business for.

Since I sent this out a person suggested that UP start our own fund the community could pay into. We have 980 house so when you take the amount HomeServe wants per year we could run the program.

Hope this helps.

Warmly, Fred Werth



On Sun, Dec 11, 2016 at 2:54 PM, Fred Werth <mystical.plumber at comcast.net  <mailto:mystical.plumber at comca st.net> > wrote:

HomeServe warranty states that they can repair the water or sewer line 10 times before they must replace it. This does not include landscaping such as grass seed. They only must do the backfilling of hole or ditch if replaced.

I was told by a rep. of WSSC that the reason they did this was WSSC was not liked by the rate payers and that this would be setting up a fund for less fortunate individuals to be able to use the money for the repairs or replacement. The fund would cap out at $300,000. Depending on how many households signup.

We in the associations have many questions.

Such as

   
   - Who administers the fund and makes decisions as to who can use it?
   - What happens to this money if WSSC terminates HomeServe contract?
   - Why did WSSC not put this out to bid since there are many warranty companies?
   - Why does HomeServe use WSSC logo’s for their letters? Misleading as to most individuals think WSSC is running the program.
   - What is the quality control? We know that any work done by them must have a WSSC permit and inspection.
   - My expectation of their work and I mean HomeServe subcontractors is only the minimum plus looking to charge for anything else as extras.   


This is only a few of the questions we have for them.

WSSC Master Plumbers Association with DC Master Plumbers Association have a meeting with WSSC and HomeServe the 19th at WSSC.

Please contact your council members and ask them if they are going to it.

At present Marc Elrich at large council member from Montgomery County has agreed to be there.

I am on the board of both associations and will be at the meeting with WSSC and HomeServe.

After the meeting I will update on the list serve.

I hope this is helpful. Please read the fine print and do the research worldwide as to this company.

Warmly, Fred Werth


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